Photo: Two people in wheelchairs on the Danube promenade in the Wachau, overlooking a DDSG ship, with vineyards in the background.

Service & Information

Experience the Danube in a new way – for everyone.

Wheelchair users

Photo: Two wheelchair users on the open deck of a DDSG ship in the Wachau, overlooking the Danube, hills and another vessel.

Wheelchair users

Below you will find all relevant information about our cruises. Please check the current conditions before your planned trip, as vessel deployments and boarding locations may vary. Our team will be happy to assist you with planning your journey.

All information refers to standard wheelchairs.

Wheelchair users

Booking

Wheelchairs must be registered in advance for all cruises. We recommend booking your preferred cruise at least one week before departure, as additional crew members are required once a certain number of wheelchair users are on board.

Walking aids and rollators can also be brought on board. Advance notification is recommended.

Cruises Including Coach Transfers

For day trips that include a coach transfer, transportation for wheelchair users on the coaches used is unfortunately not possible.

An exception applies to guests who only require a wheelchair temporarily and are able to board and disembark independently. The wheelchair must be foldable and storable in the coach’s luggage compartment.

Electric Wheelchairs

Electric wheelchairs can be accommodated on board MS Admiral Tegetthoff, MS Dürnstein and MS Wachau. The sister ships MS Admiral Tegetthoff and MS Dürnstein are equipped with special reinforced ramps to help overcome the steps in the boarding area.

Unfortunately, heavy multifunctional wheelchairs and nursing care wheelchairs cannot be accommodated. The ramps are intended solely for boarding the vessels and are not suitable for overcoming stairs at the piers.

Wheelchair-accessible piers

Please note that barrier-free boarding and disembarkation is not possible at all landing stages. Depending on the water level, access to the excursion vessels is provided via a gently sloping, wheelchair-accessible gangway leading to a floating pontoon and then on to the vessel. Wherever possible, ramps are provided to help overcome the boarding step. For boarding and disembarking, wheelchairs may need to be lifted. Our crew will be happy to assist you.

Please check which vessel is operating your cruise and which landing stages are planned before your journey, and take the respective boarding heights into account. These are generally designed for boarding heights of 90 cm or 150 cm. Whether barrier-free boarding is possible depends on the combination of landing stage, boarding height and the vessel in operation.

Further information on accessible landing stages and ships can be found below.

Wheelchair-Accessible Vessels

Wheelchair: Yes

Electric wheelchair: No

Maximum number of wheelchairs: 2*

Accessible toilet: Wheelchair-accessible ladies' toilet on the main deck (also suitable for male wheelchair users); door width: 81 cm, cabin width: 58 cm

Stair lift: No

Accessible decks: Main deck

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: No

Maximum number of wheelchairs: 2*

Accessible toilet: No

Stair lift: No

Accessible decks: Main deck

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible restroom: Dedicated accessible restroom on the main deck; door width: 85 cm, cabin width: 97 cm

Stair lift: From main deck to sun deck; maximum load capacity: 250 kg

Accessible decks: Main deck, sun deck

*Additional wheelchairs may be accommodated upon request (subject to additional crew members and/or accompanying persons being required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible toilet: Dedicated accessible toilet on the main deck; door width: 85 cm, cabin width: 140 cm, cabin length: 180 cm

Stair lift: From the main deck to the upper deck; maximum load capacity: 250 kg

Accessible decks: Main deck and upper deck with large open-air deck

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible toilet: Dedicated accessible toilet on the main deck; door width: 85 cm, cabin width: 160 cm

Stair lift: From the main deck to the upper deck; maximum load capacity: 225 kg

Accessible decks: Main deck and upper deck with a small open-air deck at the stern

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible toilet: Dedicated accessible toilet on the main deck; door width: 85 cm, cabin width: 160 cm

Stair lift: From the main deck to the upper deck; maximum load capacity: 225 kg

Accessible decks: Main deck and upper deck with a small open-air deck at the stern

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible toilet: Dedicated restroom on the main deck; door width: 76 cm, cabin width: 56 cm (at the washbasin) to 88 cm.

Stair lift: No

Accessible decks: Main deck

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Wheelchair: Yes

Electric wheelchair: Yes

Maximum number of wheelchairs: 4*

Accessible toilet: Dedicated restroom on the main deck; door width: 79 cm, cabin width: 156 cm

Stair lift: No

Accessible decks: Main deck

*Additional wheelchairs can be accommodated on request (additional crew members and/or accompanying persons required).

Accessible Landing Stages

Station: Dst. 9B

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 38

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Station: Dst. 13

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Station: Dst. 15

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 16

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 17

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 18

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Station: Dst. 20 (below Dürnstein Abbey)

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 21 (near the public outdoor pool)

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Station: Dst. 22 (near the public outdoor pool)

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Station: Dst. 24

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 25

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Station: Dst. 26

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

  • Accessible for wheelchairs: Not applicable
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria

Landing pier 6 and 7

  • Accessible for wheelchairs: MS Wien, MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Blue Danube

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Landing piers 1, 2 and 3

  • Accessible for wheelchairs: MS Wien
  • Not accessible for wheelchairs: MS Blue Danube, MS Vindobona

Station: Dst. 30

  • Accessible for wheelchairs: MS Vindobona, MS Vienna, MS Kaiserin Elisabeth, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube

Huma 2

  • Accessible for wheelchairs: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Huma 4

  • Accessible for wheelchairs: MS Kaiserin Elisabeth
  • Not accessible for wheelchairs: MS Wien, MS Blue Danube, MS Vindobona, MS Vienna, MS Admiral Tegetthoff, MS Dürnstein, MS Wachau, MS Austria

Huma 8

  • Rollstuhlgerecht erreichbar: MS Vienna, MS Kaiserin Elisabeth, MS Wachau, MS Austria
  • Nicht rollstuhlgerecht erreichbar: MS Wien, MS Blue Danube, MS Vindobona, MS Admiral Tegetthoff, MS Dürnstein

Infants & Toddlers

Strollers

Strollers are welcome on board our vessels. We recommend reserving your cruise in advance and letting us know which type of stroller you will be bringing (e.g. a foldable buggy or a stroller for infants and toddlers). This allows us to reserve a table with sufficient space whenever possible. Please note that there are no dedicated storage areas for strollers on board.

Children's Themed Cruises

For family and children's themed cruises, we recommend using alternative carrying options such as baby carriers or slings where possible, as limited space means we cannot accommodate all strollers during these popular events.

Entertainment for Children

We also recommend bringing games or other entertainment to keep children occupied during the cruise. On board MS Austria, our youngest passengers can enjoy a dedicated play area located at the aft section of the main deck. The other vessels do not feature children's play areas.

Children's Facilities on Board the DDSG Fleet

MS Wien: 2

MS Blue Danube: 2

MS Vindobona: 2

MS Vienna: 2

MS Kaiserin Elisabeth: 3

MS Admiral Tegetthoff: 6

MS Dürnstein: 4

MS Wachau: 2

MS Austria: 2

MS Wien: Nein

MS Blue Danube: Ja

MS Vindobona: Nein

MS Vienna: Ja

MS Kaiserin Elisabeth: Ja

MS Admiral Tegetthoff: Ja

MS Dürnstein: Ja

MS Wachau: Ja

MS Austria: Ja

MS Wien: Nein

MS Blue Danube: Nein

MS Vindobona: Nein

MS Vienna: Nein

MS Kaiserin Elisabeth: Nein

MS Admiral Tegetthoff: Nein

MS Dürnstein: Nein

MS Wachau: Nein

MS Austria: Ja

Informations: People with Special Needs

Blind Guests

For their own safety, blind guests may only travel when accompanied by a companion. We recommend booking all cruises in advance so that we can take the specific needs of blind passengers into account and provide the best possible assistance.


Deaf Guests

We recommend booking all cruises in advance so that we can take your specific needs into account and provide the best possible assistance during your journey.


Defibrillator

A defibrillator is available on board all DDSG Blue Danube vessels. Our crew and service staff receive regular first aid training to ensure the best possible assistance in an emergency.


Dogs

Dogs are generally carried free of charge but must be kept on a leash and wear a muzzle at all times. We recommend informing us during the reservation process if you intend to bring a dog on board.


Assistance Dogs

Assistance dogs include guide dogs for the blind, service dogs and signal dogs that have successfully passed the officially recognised certification and are registered as assistance dogs in the disability identification card. Assistance dogs are exempt from the muzzle and leash requirements.

LLM Guidance